Team Member Spotlight: Felicity Gilks’ Energy
POGO admin “superstar” Felicity Gilks doesn’t like to play favourites … but she is prepared make a couple of exceptions.
When asked about her front office role and where she gets the most job satisfaction the answer is as immediate as it is succinct.
“Oh, the clients,” Felicity says matter-of-factly.
“I have a few favourites I have to admit. And I give them special attention.
I have a few favourites I have to admit. #performbetter @pogophysio Click To Tweet“Clem Harris is 93 years old and he is my favourite. He is an absolute trooper. He makes my day every time I see him.
“And then there are the Fletchers – Mark and Donna Fletcher – they are a beautiful couple.
“They do everything together.”
Felicity is often the cheery voice at the other end of the phone making “initial care calls” to learn how a client is feeling in regards to pain and other symptoms the day after their Discover Recover Session.
“And one of the favourite parts of my role is ‘surprise and delight’ where I get to surprise clients with gifts from time to time,” she said.
“I also look after all our permanent Pilates bookings, medical compilations, rebooking clients if there is a change to a physio’s schedule, the cleanliness of the practice and of course delivering one-of-a-kind customer service.”
Felicity finished her schooling at Pacific Pines High in 2008 after her family moved north from Mt Eliza in Victoria three years earlier.
A trip to Darwin in 2010 for a girlfriend’s birthday led to a chance “meeting” with Morgan who spied the now 25-year-old across a bar and boldly declared to his army mates “that’s the girl I’m going to marry” without even having spoken to her.
History shows Morgan walked the walk after talking the talk and the couple have now been married for three years, raising the “love of their life”, Roney, an English cocker spaniel.
Unlike many of the team at POGO, Felicity is not a runner … she and Morgan are both personal trainers. Felicity holds six Hypertrophy strength training sessions a week as well as a sprint training session at Griffith University.
“I did train crossfit for three years but wanted to concentrate on building strength so I now train at a normal gym,” Felicity says.
And like all the staff at POGO, Felicity loves to celebrate the wins each of their clients has.
“Particularly the guys on the 12-week Finish Line program … you form such a friendship with them and it’s sad when they go,” Felicity says.
“But you are happy at the same time because we know they are no longer in pain so it probably is a bit bitter sweet for us.”
Felicity loves to celebrate the wins each of their clients has. #performbetter @pogophysio Click To TweetNeale Grundy
Journalist
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